Overview
At Paula Payne Art, each piece is crafted with care and attention. We want you to be completely happy with your purchase. Please review the following policies before placing your order:
Returns & Exchanges
- Returns and exchanges may be available on eligible items only.
- Please check the item details to see if a specific product qualifies for return or exchange.
- If your item is eligible, contact us within 14 days of delivery.
- Items must be returned in their original condition and packaging within 21 days of delivery.
- Buyers are responsible for return shipping costs.
- If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Cancellations
- Cancellations are not accepted.
Please double-check your order before completing the checkout process.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us as soon as possible with:
- A clear photo of the item and packaging
- Your order number and a brief description of the issue
We’ll do our best to resolve the situation promptly.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply.
We are not responsible for delays due to customs processing.
Need help?
If you have any concerns or questions about your order, don’t hesitate to reach out we’re here to help.
